1. Introduction

At EzzyChat, we prioritize customer satisfaction. If you’re not completely satisfied with your purchase, our refund policy is here to address your concerns. Please review the details below for eligibility and the process to request a refund.

2. Refund Eligibility

2.1 Trial Period
Free trials are not eligible for refunds, as they allow you to evaluate our services before committing.

2.2 Subscription Plans
For paid subscription plans, you may request a refund under the following conditions:

• Request within 5 Days: Refund requests must be made within 5 days of the initial payment or subscription renewal.
• Unused Services: We do not provide refunds if you have used the services. However, if the amount has been deducted automatically without your consent, we will process a refund.

3. Refund Process

3.1 How to Request a Refund
To initiate a refund, please email our support team at hello@ezzychat.com with the following details:

• Subject Line: Refund Request
• Order Number or Subscription ID: Include relevant order details.
• Reason for Refund: Briefly explain your request.

3.2 Refund Review
Upon receiving your request, we will review the provided information to assess eligibility. Additional information may be requested if necessary.

3.3 Refund Issuance
Approved refund requests will be processed to the original payment method. Allow [7-10 business days] for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items

The following items are non-refundable:

• Fees for additional services or customizations outside the standard subscription plan.
• Payments for third-party services or integrations not provided by EzzyChat.

5. Changes to This Policy

EzzyChat may update this Refund Policy periodically. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.